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"I really like the fact that when I come to visit, Betty is always up, dressed, and in an area where she is around other people. I also appreciate that she is eating most meals in a dining room, and not in her own room. Your staff is always friendly and responsive to anything we have asked of them. Your nursing staff, while always kept very busy, does not give the appearance of being stressed and overworked, and they always make time to listen when something is needed. I have noticed that when they talk with Betty, they are caring in their way with her. Your admissions staff was also very helpful and you dietitian was persistent in connecting with me to discuss Betty’s diet.
I really appreciated that there was a meeting held very early on with my father-in-law and me to discuss my mother-in-law’s special needs in your facility. I also appreciate that your social services director, Rebecca, always has an open door to us and that she not only takes the time to listen to our needs, but she reacts on them immediately in our presence. I trust that when she says she will do something for us, it will get taken care of. "
- Lori P.
Family Member
CEU Training
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Change of Condition (COC) Workshop
Location: Resource Center

